We place the highest priority on safeguarding your privacy. This Privacy Statement outlines the types of personal data [Sunhome] processes, the methods by which we process such data, and the purposes for which we use it, all while respecting your privacy. Before providing any personal data to [Sunhome], please read and familiarize yourself with this Privacy Policy (hereinafter referred to as “this Policy”). For further information, please refer to the product- and service-specific details within this Privacy Statement, which contain additional pertinent information. This statement applies to your interactions with [Sunhome], the following [Sunhome] products, and any other [Sunhome] products displaying this statement.

We have developed this policy to help you understand the following:

   1、How [Sunhome] collects and utilizes your personal information

   2、How [Sunhome] employs cookies and similar technologies

   3、How [Sunhome] discloses your personal information 

   4、Your rights in  relation to personal information processing

   5、How [Sunhome] protects your personal information

   6、How [Sunhome] handles the personal information of children

   7、Third-party providers and their services

   8、How your personal information is transferred globally

   9、How this policy is updated

   10、How to contact [Sunhome]

1.    How [Sunhome] collects and utilizes your personal information

Personal information refers to any data related to an identified or identifiable natural person, recorded electronically or by other means, excluding anonymized information. We may collect your personal information when you use [Sunhome] products and services or engage with us. The specific types of data collected will vary depending on the products and services you utilize and the nature of your interactions with us. You have the option to make different choices regarding the technology you use and the data you share. When we request personal data, you may choose to decline. Many of our products, however, require certain personal data in order to deliver the intended services. If you opt not to provide the necessary data, you may not be able to access the corresponding product or feature. Additionally, if we are legally obligated to collect personal data or if data is necessary for the performance of a contract with you, failure to provide such data may prevent us from entering into the contract. If this pertains to an existing product or service you are using, we may need to suspend or terminate your access. In such cases, we will notify you accordingly. Where data provision is not mandatory, opting not to share personal data will restrict your ability to access features requiring such data (e.g., personalized features).

[Sunhome] will collect and use your personal information solely for the purposes outlined in this policy. The personal information we may collect includes:

1.1  Information you provide to [Sunhome]

(1)    Personal Contact Information: When you contact us with comments, suggestions, or inquiries, you may provide your email address, and we will respond to your feedback via email.

(2)    Personal Contact and Project Inquiry Information: When you complete a project inquiry form and request contact from our sales representatives, you may provide your name, email address, phone number, country, province, city (optional), company name, job title (optional), product of interest, and a description of your needs. We will reach out to you to understand your specific requirements and recommend the most suitable products and services.

1.2  Information collected during your interaction with us or use of our products and services

To fulfill our legal obligations, ensure the reliable, secure, and stable operation of our products and services, and optimize the overall experience, we may collect the following information:

(1)    Device and Network Information: We collect relevant information about your device when you use the [Sunhome] website and services, including but not limited to device type, device name or model number, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical data that may vary depending on the product.

(2)    Interaction Records: This information is submitted directly by you during your use of our website or services, as well as during your interactions with us. Examples include information requests you provide to us, such as inquiries or questions you enter or the details you provide when seeking customer support. Communication records, including online chats, phone calls, emails, and participation in online and offline events, are also included.

(3)    Log Information: When you use the [Sunhome] website and services, or view content provided by [Sunhome], we automatically collect and store essential log information. This includes, but is not limited to, the time of each service access, the pages accessed, the client IP address, and event-related data (such as errors, crashes, reboots, and upgrades).

1.3  Information from third-party sources and publicly available information

Where permitted by law, we may obtain relevant data from public and commercial third-party sources or publicly available information. For example, we may acquire statistical data from other companies to support our services.

[Sunhome] may also collect and use non-identifiable data. Non-identifiable data refers to information that cannot be used to identify an individual. For instance, [Sunhome] collects aggregated statistics, such as website traffic data. This data is collected to help us understand how users interact with our website, products, and services. By analyzing this information, [Sunhome] can enhance its services to better meet customer needs. [Sunhome] may, at its discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will take reasonable measures to separate your personal information from non-identifiable data and handle both types of data independently. However, if personal information is combined with non-identifiable data, it will be treated as personal information.

2.    How [Sunhome] employs cookies and similar technologies

2.1  Cookie

To ensure the proper functioning of our website, we may occasionally store small data files known as cookies on your computer or mobile device. Cookies are plain text files placed on your device by a web server. The contents of a cookie can only be retrieved or read by the server that created it. Cookies are used to store data that can later be accessed by the web server that placed the cookie within the domain. We utilize cookies and similar technologies to store and manage your preferences and settings, facilitate login, provide interest-based advertising, detect fraudulent activity, analyze the performance of our products, and fulfill other legitimate purposes. Each cookie is unique to your web browser or mobile application. Typically, cookies contain an identifier, the name of the website, and various numbers and characters. By using cookies, websites can store information such as user preferences or items in a shopping cart.

The purpose of enabling cookies is consistent with that of most websites or internet service providers, which is to enhance the user experience. Through the use of cookies, websites can remember a user’s single session (using session cookies) or multiple visits (using persistent cookies). Cookies allow websites to retain settings such as language preferences, font size, and other browsing preferences on the user’s computer or mobile device. This ensures that users do not need to reconfigure their preferences on each visit. Without cookies, a website would treat every visit as that of a new user. For example, if you log into a website and navigate to another page, the website will not recognize you and you will be logged out again. [Sunhome] will not use cookies for any purposes other than those outlined in this policy. You may manage or delete cookies according to your preferences. For further information, please refer to AboutCookies.org. You can clear all cookies stored on your computer, and most web browsers offer features to block cookies. However, please note that if you do so, you will be required to manually adjust your user settings each time you visit our website.

2.2  Web beacons and pixel tags

In addition to cookies, we also employ other similar technologies, such as web beacons and pixel tags, on our website. For instance, emails sent by [Sunhome] may contain clickable URLs that lead to content on the [Sunhome] website. If you click on such a link, [Sunhome] may track the click to help us better understand your preferences regarding our products and services, as well as to enhance customer service. A web beacon is typically a transparent image embedded in a webpage or email. By using pixel tags in emails, we can determine whether an email has been opened. If you prefer not to have your activities tracked in this manner, you can opt-out from [Sunhome]’s mailing list at any time.

By using our website, you consent to the use of cookies, web beacons, and pixel tags as described above.

3.    How [Sunhome] discloses your personal information

In general, [Sunhome] does not disclose your personal information to third parties. However, the following exceptions apply:

(1)    If certain services are provided by [Sunhome]’s authorized partners, [Sunhome] may share your personal information with these partners as outlined in this policy. For instance, when a partner is authorized to handle tasks, such as managing hotlines, sending emails, or providing technical support on behalf of [Sunhome], we will ensure that the partner uses your personal information solely for the purpose of delivering services on behalf of [Sunhome].

(2)    We may disclose personal information within [Sunhome]’s affiliated companies. Such disclosure will occur only for specific, legitimate purposes and to the extent necessary to provide services.

(3)    [Sunhome] may disclose your personal information to law enforcement or other relevant government authorities when required by applicable laws or in response to legal proceedings. Additionally, in jurisdictions where [Sunhome] is involved in a reorganization, merger, or bankruptcy proceeding, your personal information may be disclosed to the parties involved in the transaction.

(4)    [Sunhome] may also disclose your data when there is a legitimate need, such as to fulfill a contractual obligation, or when we believe that disclosure is necessary and appropriate to prevent physical harm or property damage, or to investigate potential or actual unlawful activities.

4.    Your rights in relation to personal information processing

You are responsible for ensuring that all personal information you provide is accurate. [Sunhome] strives to maintain the accuracy and completeness of personal information and will update such data as necessary.

In accordance with applicable laws, you may have the following rights: (1) Access and obtain a copy of the specific personal information we hold about you; (2) Request that we update or correct any inaccurate personal information; (3) Refuse or restrict our use of your personal information; (4) Request that we delete your personal information; (5) Request an explanation of the rules and practices concerning the processing of your personal information. To exercise any of these rights, please click here to submit your request online. For security reasons, you may be required to provide a written request. We reserve the right to refuse to process a request if we have a legitimate basis to believe that the request is fraudulent, unenforceable, or infringes on the privacy rights of others.

Additionally, where applicable under the law, if we process your personal information based on your consent, you have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the legality and validity of any processing of your personal information that was conducted based on your consent prior to such withdrawal, nor will it affect our ability to process your personal information on other lawful grounds.

5.    How [Sunhome] protects and retains your personal information

[Sunhome] is committed to ensuring the security of your personal information. We implement a combination of physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, damage, or loss. For example, we utilize encryption technologies to maintain the confidentiality of data; we deploy protective mechanisms to safeguard data against malicious attacks; we establish access controls to ensure that only authorized personnel can access personal information; and we provide ongoing security and privacy training to raise employee awareness about the importance of safeguarding personal information. While we strive to provide the highest level of protection for your personal information, please be aware that no security measures are entirely infallible.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by applicable law. The retention period for data may vary depending on the specific context, products, and services involved. The criteria used to determine retention periods include, but are not limited to: the duration required to retain personal information to fulfill business purposes, such as providing products and services, maintaining transaction and business records, improving the performance and quality of products and services, ensuring the security of systems, products, and services, addressing potential user inquiries or complaints, and troubleshooting issues; the user’s consent to a longer retention period; legal, contractual, or other regulatory requirements that mandate data retention.

6.    How [Sunhome] handles the personal information of children

Our products, websites, and services are primarily designed for adults. In situations where the personal information of children is collected with parental or guardian consent, we will use or disclose such data only in accordance with applicable laws, with the explicit consent of the parent or guardian, or when necessary for the child’s protection. If [Sunhome] becomes aware that it has collected personal information from a child without first obtaining verifiable parental or guardian consent, we will take prompt action to delete the data as quickly as possible.

7.    Third-party providers and their services

To enhance your browsing experience, you may encounter content or web links provided by third parties (hereinafter referred to as “Third Parties”) external to [Sunhome] and its partners. [Sunhome] does not have control over such Third Parties. You have the discretion to decide whether to access the links, content, products, and services offered by these Third Parties.

[Sunhome] does not have control over the privacy and data protection practices of these Third Parties, and such Third Parties are not subject to this Privacy Policy. Before submitting personal information to any Third Party, we recommend that you review their privacy policies.

8.    How your personal information is transferred globally

The information provided above will be transferred and stored on servers located in [Sunhome].

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. Data retention periods may vary depending on different scenarios, products, and services. The factors we consider when determining retention periods include: the duration required to fulfill the business purposes, including providing products and services, maintaining transaction and business records, managing and enhancing product and service performance and quality, ensuring the security of systems, products, and services, addressing potential user inquiries or complaints, troubleshooting issues, etc.; whether the user agrees to a longer retention period; and whether legal, contractual, or other requirements mandate the retention of data.

When the retention period for your personal data expires, we will delete or anonymize the corresponding data unless otherwise required by law. The specific retention periods are as follows:

1)      The email address and the description of your inquiry will be retained for two (2) years, after which the data will be deleted.

2)      The personal contact information you provide, such as your name, email address, phone number, address (including country, province, and city), company name, position, product, and description of your needs, will be retained for two (2) years, after which the data will be deleted.

9.    How this policy is updated

[Sunhome] reserves the right to update or modify this policy periodically. In the event of any changes to our Privacy Policy, the updated version will be published here. If we make material changes to this Privacy Policy, we may also notify you through various channels, such as posting a notice on our website or sending you a separate notification.

10.  How to contact [Sunhome]

If you have any privacy-related complaints or inquiries, please click here to contact [Sunhome]. We generally aim to respond within fifteen business days. If you are not satisfied with our response, particularly if you believe our personal information processing practices have infringed upon your legitimate rights and interests, you may file a complaint or report the matter to the relevant regulatory authorities, including the cyberspace administration, telecommunications authorities, public security, and the industrial and commercial departments.

Last updated: [March 2025]